Just Because they Heard It, Doesn’t Mean they Learned It!
Kathlynn McConnell, Members Cooperative Credit Union
Have you ever uttered any of the following about new hires or team members when you are trying to train them on a new process or product: “I must have told them 10 times how to do that, and they are still doing it wrong!”, “I don’t know why they just don’t get it!” “They should know this by now!” ARGH!! To ensure actual transfer of learning is occurring , we need to perform a little C.P.R. – no, this does not involve pounding on anyone’s chest. This is an acronym for 3 crucial steps involved in learning. Implementing these 3 steps will not only save YOU time in training your team members, it will help your team get up to speed more quickly and accurately.