Small Business Development Series - 4/29/2011 | Duluth Area Chamber of Commerce Duluth, MN

Small Business Development Series - 4/29/2011
. Please Note --> This is a Past Event!! .

Date: 4/29/2011
Time: 12:00 PM TO 1:00 PM

Duluth Area Chamber of Commerce
5 West First Street, #101
Duluth, MN 55802

Phone:
(218) 722-5501

Event Description:

Developing Loyal and Happy Customers

Presented by: Rick Moran, University of Wisconsin Superior

Why worry about customer loyalty and satisfaction

· The cost of losing a customer

· The cost to replace a customer

· Potential to increase revenue from customers

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